Get in touch

For order assistance, email is recommended because it lets you include your order number and supporting photos.

Help us resolve your request quickly

Please include your full name, order number, the email used at checkout, and a clear description of the issue. For damaged, defective, incorrect, or missing items, attach clear photos or a short video where relevant.

Never email a full card number, card security code, password, or other sensitive authentication information.

Response and escalation

We aim to respond within 1–2 business days. During holidays or unusually busy periods, replies may take slightly longer. If you have not received a reply, check your spam folder and follow up in the same email thread so your request remains together.

For delivery concerns, please include the tracking number. A tracking status of “Delivered” does not automatically prevent us from reviewing a reasonable claim.