Shipping Policy
Processing, shipping costs, tracking, delivery estimates, and support for delayed or lost packages.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. If an item requires additional preparation, the applicable product page or order communication will state the expected timing.
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not represent an order as locally dispatched unless the applicable product page or checkout expressly says so. Packages in the same order may occasionally arrive separately.
Production or preparation time
Standard in-stock office supplies do not normally require a separate production period. If a personalized, customized, pre-order, or made-to-order product is offered, its product page will state the additional production or preparation time before purchase. That stated time is added before dispatch.
Delivery estimates & shipping fees
| Stage | Standard expectation |
|---|---|
| Processing | 1–3 business days after confirmed payment |
| Estimated delivery | 7–12 business days after dispatch |
| Shipping cost | Calculated and displayed at checkout based on destination and selected method |
Delivery estimates are not guarantees. Customs reviews, severe weather, peak seasons, carrier disruptions, remote destinations, and incomplete addresses may cause delays. Customers are responsible for providing a complete and accurate delivery address.
International orders may be subject to import duties, taxes, or customs charges imposed by the destination. Unless checkout states otherwise, these charges are the recipient’s responsibility.
Delivery destinations and address changes
Available destinations and delivery methods are shown at checkout. Enter a complete address, including apartment or unit number where applicable. To request an address correction, email service@aerbghs.com within 12 hours after ordering or before fulfillment begins, whichever occurs first. We cannot guarantee an address change after dispatch.
Tracking, delays & lost packages
After shipment, we send a shipping confirmation email with tracking information when available. Tracking may take 2–5 business days to show its first update.
If tracking has not updated for an extended period, the estimated delivery window has passed, or a package appears lost, contact us with your order number. We will review the shipment and coordinate an appropriate replacement, refund, carrier inquiry, or other reasonable solution based on the circumstances.
A “Delivered” scan does not automatically end our review. Please first check the delivery area, household members, neighbors, and any building reception desk, then contact us promptly if the parcel remains missing.
Report visible shipping damage, a missing item, or an incorrect item to service@aerbghs.com and include your order number plus clear photos of the item, packaging, and shipping label where possible. If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
Undeliverable or returned packages
If a package is returned because the address supplied at checkout was incomplete or incorrect, contact us so we can review reshipment or refund options and any actual carrier costs. If delivery failed because of our error or a carrier problem, we will provide an appropriate solution without shifting that cost to the customer.