After checkout, an order confirmation is sent to the email address provided. If it does not appear, check spam or contact us with your name and payment date.

Contact us within 12 hours of placing the order or before fulfillment begins, whichever occurs first. We will try to help, but changes cannot be guaranteed after processing starts. We do not charge a cancellation fee for an eligible cancellation.

Checkout payments are processed through payment providers available on our store. We do not ask you to send full card details by email.

Orders are usually processed within 1–3 business days. Estimated delivery is 7–12 business days after dispatch. These are estimates, not guarantees.

Available shipping methods and costs are displayed at checkout based on the destination and selected method.

Orders may be fulfilled from our own or partner facilities depending on inventory and destination. We do not promise local dispatch unless it is specifically stated on the product or checkout page.

Email service@aerbghs.com with your order number. We will review the tracking and work with the carrier or fulfillment partner on an appropriate solution.

Eligible products may be returned within 30 calendar days after delivery. Contact us before sending any item.

Customers pay return shipping for preference-based returns. If an item is damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution at no additional cost to the customer.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank may require additional posting time.