30-day return window

Eligible products may be returned within 30 calendar days after delivery. To qualify, an item must be unused, unworn, unwashed, and in its original condition with original packaging, manuals, accessories, and proof of purchase.

For hygiene and safety, used personal items cannot be returned unless defective. Personalized or customized goods, gift cards, and items clearly marked final sale are not eligible for preference-based returns. Any product-specific restriction will be disclosed on the product page before purchase. These exclusions do not limit remedies for damaged, defective, incorrect, or materially misdescribed goods.

Reasonable handling needed to inspect an item does not by itself make a return ineligible. However, avoid use beyond what is necessary to check the product, and keep all packaging and accessories.

How to request a return

1. Email service@aerbghs.com within 30 days after delivery.
2. Provide the order number, item, reason, and relevant photos or video.
3. Wait for approval and the return instructions before shipping anything.
4. Use trackable shipping and retain the receipt until the return is resolved.

Do not send returns to our business registration address. After approval, customer support will provide the appropriate return warehouse address and instructions. Unauthorized returns may be delayed or refused.

Return shipping costs

Customers are responsible for return shipping costs for preference-based returns, such as ordering the wrong size, color, or item, or changing their mind. Original shipping fees are non-refundable unless required by law or the return results from our error.

If an item arrives damaged, defective, incorrect, missing components, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. Where a return is required because of our error, we will provide a prepaid return label or reimburse reasonable return shipping costs according to the approved instructions.

Return authorization and address

A return is accepted only after customer support issues written approval and the correct return destination. The return warehouse may differ by product and destination. Do not send merchandise to the business registration address or to an address printed on the original parcel unless customer support expressly confirms it in writing.

Cancellations

Contact us within 12 hours after placing the order or before fulfillment begins, whichever occurs first. We will make reasonable efforts to cancel or amend the order. We do not charge a cancellation fee for an eligible cancellation. Once fulfillment begins, the standard return process applies.

Inspection, exchanges & refunds

After an approved return arrives, we inspect it and notify you of the result. Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Banks and card issuers may take additional time to post the credit.

We do not issue cash or send a refund to a different payment account. If the original payment method is unavailable, contact support so we can review the lawful options. Once we issue an approved refund, the customer receives a confirmation email. Banks and payment providers may require additional posting time beyond our 5–10 business-day processing period.

Partial refunds or deductions

For a preference-based return, a reasonable deduction may apply only when the returned item has been used beyond inspection, is missing parts, or is damaged for reasons not caused by us. We do not impose an automatic restocking fee. Any proposed deduction will be explained before the refund is finalized, subject to applicable consumer law.

For exchanges, contact support first. Depending on stock and destination, the quickest option may be to return the original item and place a new order after the return is approved.